1. Product return policy
You have the right to request a ‘refund’ and return the products, strictly within the period of fourteen (14) days from the day of receipt of the order.
In this case you are charged with:
* The cost of transportation of products by courier company
* Insurance costs
* Customs clearance costs for countries outside the European Union
The procedure followed is as follows:
1. Notify the competent department “Air Jewelry” by e-mail to info@airjewelry.gr or by phone at (+30) 698 351 0259 within the above deadline.
2. Then you will be sent the Special ‘Refund ” form that you will fill out.
3. Send the above document completed by e-mail to info@airjewelry.gr .
Necessary conditions in order for your application to be accepted are each product to be returned to:
1. It is in its original excellent condition, intact and unused, inside the package “Air Jewelry”.
2. It has been received, tested and approved by the company.
3. It is necessarily accompanied by the original receipt and all other purchase documents.
In case the above conditions are met we are obliged to refund the price you have paid within 30 calendar days from the date of receipt of the order to be returned.
Upon receipt of the product we recommend that you personally check the product delivered and confirm that the packaging remains intact.
2. Product change policy
You have the right to return the purchased products and request their change with another product or products, strictly within the period of thirty (30) days from the day of receipt of the order.
In this case you are charged with:
* The cost of transportation of products by courier company
* Insurance costs
* Customs clearance costs for countries outside the European Union
In case the changed product is of less value than that of your original order, we will not refund the difference. The monetary difference is credited to the customer’s name for future purchases.
The procedure is as follows:
1. Notify the competent department “Air Jewelry” by e-mail to info@airjewelry.gr or by phone at (+30) 698 351 0259 within the above deadline (30 days).
2. Then you will be sent the special Form “Change products” which you will fill out.
3. Send the above document completed by e-mail to info@airjewelry.gr
Necessary conditions in order for your application to be accepted are each product to be changed to:
1. It is in its original excellent condition, intact and unused, inside the package “Air Jewelry”.
2. It has been received, tested and approved by the company.
3. It is necessarily accompanied by the original proof of purchase and all other documents.
Upon receipt of the product, we recommend that you personally check it and confirm that its packaging remains intact.
Change of already changed products is not allowed.